Scam Alert: When “Help” Calls, It Might Be a Hacker

Have you ever gotten a phone call from someone saying there’s a problem with your computer? They might say they’re from Microsoft, Apple, or even your bank. They sound super helpful. But here’s the truth — they’re not here to help. They’re trying to scam you.

These fake “tech support” calls are on the rise, and they can lead to stolen money, locked accounts, and big headaches. Local community banks are warning customers to hang up on fake tech support calls and never give remote control to unknown callers.

How Tech Support Scams Work

• Tech support scams often begin with a phone call or a fake pop up saying something is wrong on your computer
• The person says they are tech support and need remote access to fix it.
• Once the scammer gains remote access, they can lock your device, steal your data, or access your online banking account
• Some may even ask you to “refund” money they “accidentally” put in your account.

“These scammers are smooth talkers. They sound kind and professional, which makes people trust them,” said Connie Zuleger, COO at Prevail Bank. “But no real tech support team will ever ask for access to your computer out of the blue.”

4 Signs You’re Being Targeted in Tech Scam

1. Pop-ups with scary messages about viruses
2. Phone calls saying there’s a problem with your computer or bank account
3. Anyone asking you to download something or visit a website
4. Requests for your online banking password or for remote access

“If it feels fishy, it probably is,” said Natalyn Jannene, Assistant Vice President of Marketing at AbbyBank. “We tell our customers to slow down, hang up, and call us directly. It’s always safer to double-check.”

At each local bank, teams are trained to watch for unusual transactions. If something doesn’t look right, bankers will reach out to you directly. Many banks also teach customers how to spot scams through workshops, emails, and one-on-one help.

Tips to Protect Yourself from Tech Support Fraud

1. Never give control of your device to someone you don’t know.
2. Don’t share your banking info unless you call the bank yourself.
3. Talk to someone you trust before sending money.
4. Call your bank if something feels off. We’re here to help.

For more ways to protect yourself from scams, check out our Security Tips page or visit the Federal Trade Commission.

Let’s work together to stop tech support scams before they hurt more people.